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Our client had the clock running on innovating customer experiences within the highly regulated Open Banking framework. Previous technology suppliers had struggled to get beyond advisory, and the bank needed onshore talent to build iterative, rapidly deployed solutions.

This major bank sought rapid microservices innovation.

In a 10-week timeframe, Trideca de-risked and delivered a  microservices based solution. Our onshore, specialist engineering team used React and Java technology with High-Speed Data/Kafka to execute testable, scalable solutions that integrated into complex workflows and core banking systems.

So we designed, built, and deployed with zero tech debt.

Trideca engineers ran Innovation Labs together with the in-house teams to create new reusable microservice code frameworks, best practice continuous integration, and automation tools. This created the ability to deploy high-speed data monitoring and large language models into its systems, which was used to enhance its anti-money laundering and fraud detection capability.

While uplifting the capability of inhouse engineers.

With our help, the bank used data compliance as an adaptive opportunity to safely, rapidly develop new customer value propositions in Internet and Mobile Banking—turning its tech into a competitive advantage.

Pioneering new competitive advantage for the bank.


        <ul>
          <li>Advanced Innovation Acceleration</li>
          <li>AI Strategy & Solutions Delivery</li>
          <li>Microservices Development</li>
          <li>Solution Architecture and Design</li>
          <li>Onshore Delivery</li>
          <li>Front-End Development</li>
        </ul>
      

Capabilities

‘Big-4’ bank

An Australian ‘Big-4’ bank de-risked its innovation

With over 300k support instances, over 750k visits to online peer-support forums, and over 12M page views on its website, Beyond Blue is a giant in  mental health support, education and advocacy. But 20 years of technological development left room for systems improvement.

Beyond Blue sought expert advisory to transcend silos.

Trideca undertook a strategic review of Beyond Blue’s enterprise architecture, working with organisational leaders in workshops and conducting independent systems review of technology, digital and data  across the organisation. Current state analysis also took in systems documentation, platforms, and operational maturity.

So Trideca consulted to roadmap the opportunities.

Overall 39 recommendations were made, focusing on opportunities to improve integration and performance across management divisions, how to prioritise resources, and the foregrounding of architectural thought in a comprehensive roadmap to reduce risk and drive innovation.

And made recommendations across strategy, tech, governance and operations.


        <ul>
          <li>Technology Strategy</li>
          <li>Innovation Advisory</li>
          <li>Digital Enablement</li>
          <li>Solution Architecture & Design </li>
          <li>Microservices Delivery</li>
        </ul>
      

Beyond Blue

Driving Strategic Innovation

As Australia’s largest telco, Telstra strives to simplify life for its customers. Its Trades Assist app aimed to offer essential administration and production assistance to busy tradies. But previous app iterations were too technical for its users, and Telstra needed an intuitive, usable solution.

Telstra sought to level up its Trades Assist app.

The Discovery phase focused on user testing, affinity mapping, and a design-led approach to improve usability and intuitiveness by removing clutter from the UI. A Day in the Life of (DILO) study was used to reveal newly addressable workflows. Trideca engineers then worked in-house with Telstra product and development teams to create the solution App and integrate with the backend.

So Trideca led a complete, intuitive re-design.

The new Trade Assist app prioritised the most accessed resources to the home screen which streamlined the busy workflow for small businesses —all while requiring zero technical knowledge for use. Telstra tradie customers grew in confidence, with soaring app usage and satisfaction.

For small business and tradie users to save time and money.


        <ul>
          <li>Technology Strategy</li>
          <li>Digital Enablement</li>
          <li>UI/UX</li>
          <li>Mobile Application</li>
          <li>Front-End Development</li>
        </ul>
      

Telstra

Telstra empowered its tradie customers

With over 70 cinemas and 8 major theme parks across the country, iconic Australian brand Village Roadshow sought a completely new digital CX for its over 2M annual cinema-going customers—including e-commerce function like click-and-collect, ticketing, and in-seat ordering.

Village Roadshow sought better CX for e-commerce.

Trideca worked with Village Roadshow leadership to map e-commerce opportunities like click & collect-style functionality and in-seat delivery to enhance CX and drive revenue. We assembled an onshore engineering team of React experts, then worked inhouse alongside Village Roadshow engineers to rapidly develop while fully integrating with core systems.

So we built a fully responsive mobile and web experience.

A single code base was designed to work across mobile and web while seamlessly integrating with existing ticketing, payment services and e-commerce. We deployed early enough to include additional features beyond the original phase — which was then launched initially to their Gold Class customers, followed by a national rollout across all cinemas and theme parks.

Tested and deployed in Gold Class and rolled out nationally.


        <ul>
          <li>Technology Strategy</li>
          <li>Innovation Advisory</li>
          <li>Digital Enablement</li>
          <liSolution Architecture & Design </li>
          <li>Onshore Delivery</li>
          <li>Front-End Development</li>
        </ul>
      

‘Big-4’ bank

Beyond Blue

Telstra

Village Roadshow

The Appscore team is awesome and have made a significant difference to the Medibank mobile app, generating positive reviews from our members. This is a huge progressive step that we were able to make by joining hands with Appscore.

We’reWe’re fastfast starters.starters.
Let’sLet’s sparkspark youryour possibilities.possibilities.

‘Big-4’ bank

Beyond Blue

Telstra

Village Roadshow

The Appscore team is awesome and have made a significant difference to the Medibank mobile app, generating positive reviews from our members. This is a huge progressive step that we were able to make by joining hands with Appscore.

We’reWe’re fastfast starters.starters. Let’sLet’s sparkspark youryour possibilities.possibilities.

We’reWe’re fastfast starters.starters.
Let’sLet’s sparkspark youryour possibilities.possibilities.